Knowledge Capture
The answer block lifts out of a resolved ticket on the left and travels into an empty record on the right, landing in the two waiting rule slots of a new article.
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Knowledgebase
15 animationsKnowledge Decision Tree
A decision tree lights one path from the root through a branch to a leaf and the answer block at the end of it fills in.
CSSKnowledge Deflection
Reader sessions run along a rail into an article where four of them are answered and stop, one carries on to the ticket queue, and the containment bar beneath fills to the rate.
CSSKnowledge Freshness
A distribution of article ages stands against a dashed review-date threshold and the overdue bin beyond the line grows as articles pass their review date.
CSSKnowledge Gap
A cluster of tickets settles above an empty dashed article slot, connectors drop from the densest of them and the slot comes up to full as the next article to write.
CSSKnowledge Helpfulness
A two-sided helpfulness tally under an article grows its unhelpful side past the dashed threshold and a rewrite caret opens on the rule the votes are about.
CSSKnowledge Merge
Two near-identical article cards held apart by an equals mark slide together, the duplicate folds into the survivor and a canonical badge lands on the one that remains.
CSSKnowledge Promotion
An internal note crosses the dashed boundary of the internal zone into the public frame and gains a published border as it lands.
CSSKnowledge Publish
A draft article card stands beside a four-stop lifecycle rail and the state ring advances from draft through review to published while the card's dashed frame closes to a solid one.
CSSKnowledge Relevance
A query sits in a search field above three ranked result rows and the matching article climbs from third place to first as the recently-touched rows drop a rank each.
CSSKnowledge Revision
One rule inside a published article is struck through and replaced by a new rule of a different length while the version ledger beside it gains a row.
CSSKnowledge Stale
A product version marker steps forward along its rail while the article's verified marker holds, the drift bar between them widening until a stale flag raises over the article.
CSSKnowledge Synonym
Three typed terms on the left are tied to one article term on the right as two synonym links draw across the gap and the article term comes up to full.
CSSKnowledge Translation Lag
A source article takes a revision and the in-sync ticks on its three locale rows drop away one by one as their lag bars extend past the acceptable-lag line.
CSSKnowledge Zero Result
A query returns three empty dashed result slots that pulse once and the search itself is written to the content-gap tally as a new bar.
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